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This page sets out the legal framework that governs your use of go60. Access to our platform and services depends on your local law and the eligible regions we support — read this before you open or continue using your account.
go60 operates under a policy framework designed to be transparent about what we do, what we do not do, and where your rights sit. Whether you fund your account via Nagad, Rocket or Bank Transfer, the same policy terms apply to every transaction and every account action you take on this platform. We do not make jurisdiction-specific legal guarantees. What we do is describe, clearly and in plain English, how your account is managed, how records are held, and what steps you can take if something is not right. Eligibility to access go60 depends entirely on the laws of your local jurisdiction and the eligible regions we serve at any given time. If your region's rules change, your access may be affected — we will reflect any change in these published terms as promptly as we are able. Where a payment method such as Nagad or Rocket is available in your account, its use is subject to both these terms and the rules of that payment provider. Any conflict between a third-party provider's terms and ours should be raised with our support team directly. We encourage you to read this page in full and to check back when we publish an update.
Understanding what falls inside and outside this policy helps you know where to look when a question arises. The four areas below define the boundary clearly.
This policy covers how your go60 account is created, maintained and closed. It includes login credentials, identity verification steps shown in your account settings, and any suspension or restriction applied to your account by us.
All deposits and withdrawals processed through your go60 account — including those made via Nagad, Rocket or Bank Transfer — fall within this policy. Transaction records visible in your account history are governed by these terms.
The games, lobby pages, promotional notices and any written content published on go60 are covered by this policy as our own material. We own or licence all site content and you may not reproduce it without our written agreement.
Payment providers, game studios and any external service linked from our platform operate under their own terms. go60 is not responsible for the policies of third-party services, and this policy does not extend to them.
You have concrete steps available to you as a go60 account holder, and we want those steps to be easy to find. Your transaction history is visible inside your account at any time — log in and navigate to the account wallet section to see a full record of deposits, withdrawals and adjustments. If any detail in your account profile is incorrect, you can update standard fields directly from the account settings page; for changes that require identity verification, our support team handles those requests on submission. If you believe a transaction has been recorded incorrectly, raise a query through the support route listed on this page and include the transaction reference shown in your account history. We aim to acknowledge policy questions and account queries as they come in. Nothing in this policy removes any rights you hold under the laws of your local jurisdiction — if local law grants you a right that this policy does not address, that local right still applies to you.
Log in and open the account wallet section to see a complete transaction history. Every Nagad, Rocket or Bank Transfer deposit and withdrawal is listed there with a reference number you can quote to support.
Standard profile fields can be edited directly in account settings. Fields that require identity verification — such as your registered mobile number — must be updated by submitting a request to our support team.
If something in these terms is unclear or you believe a policy has been applied incorrectly to your account, contact us through the support channel listed in the section below. Include your account reference and the specific point you are querying.
Account closure, data queries and access changes are handled through our published support route. We process these requests in the order they are received and will confirm each step with you before any irreversible change is made.
Policy questions and account-specific queries should go through the routes listed below. We only publish channels that are actually monitored — do not use a route not listed here and expect a response.
The live chat option is visible on the go60 site once you are logged in. Use it for time-sensitive account queries, including transaction disputes and access issues you need resolved quickly.
For policy documentation requests, account closure forms or written records of a dispute, email is the appropriate route. Find the published address in the contact section of the site footer.
The account help section inside your logged-in dashboard covers common policy questions with step-by-step guidance. Check there first — many account and transaction queries are answered without needing to contact support.
We hold account data only for as long as it is needed to operate your account and meet any obligations that apply to us. Data handling, cookie use and account security measures are described in our published privacy and cookie notices, which you can access from the site footer.
Account records — including transaction logs for Nagad, Rocket and Bank Transfer activity — are retained for the period required under our operating policy. When retention is no longer necessary, data is removed according to our published schedule.
We use cookies to keep your session active and to remember account preferences. The full cookie notice is linked in the footer. You can adjust browser-level cookie permissions at any time; some features may behave differently if cookies are blocked.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately from account settings and contact support using the chat or email route listed on this page.
If you want to request a change to how your data is used, or to ask what information we hold about your account, submit the request through email support with your account reference. We will confirm receipt and walk through the process with you.
The questions below cover the points we hear most often about account rights, data and policy contact. If your question is not here, use the support routes listed above.
Yes. Every transaction processed through your go60 account — including those made via Nagad, Rocket or Bank Transfer — is covered by these terms. The payment provider's own terms also apply alongside ours, but the account record and any dispute process sit within this policy.
Access depends on your local law and the eligible regions we serve. We do not make a legal determination on your behalf. Check the laws that apply in your jurisdiction before opening or continuing to use an account. We update our eligibility terms when our supported regions change.
Log in and open your account settings — your profile data and transaction history are visible there. For a formal data request covering information not shown in the account dashboard, email support with your account reference and specify what you are asking for.
When you close your account, we retain records for the period required under our operating policy obligations. After that retention period ends, data is removed. You can ask support for details on the retention period that applies to your account at the time of closure.
Raise it with us through live chat or email support. Include your account reference and the specific transaction or policy point you are querying. We review policy disputes on a case-by-case basis and will respond through the channel you used to contact us.
Site content published on go60, including the game lobby, falls within this policy as our material. The game studios — such as Pragmatic Play and PG Soft — operate under their own separate terms for the content they supply. Our policy covers your access to that content, not the studios' own obligations.