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These terms set out what you agree to when you open and use a go60 account. Your access to the platform, your transactions, and your use of any feature on the site are all governed by what is written here. Availability depends on your local law and eligible regions.
By creating an account on go60 and proceeding through any step — whether that is funding your wallet via Nagad, completing a Rocket transfer, or submitting a Bank Transfer request — you confirm that you have read and accepted the terms on this page. These terms apply to every session, every transaction, and every support interaction you have with us. We may update these terms when our operating conditions change. When that happens, we will post the revised version here and note the date of change at the top of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with any revision, the right course is to stop using your account and contact our support team to close it. Access to go60 is conditional on your jurisdiction permitting online account activity of this kind. We do not make eligibility decisions on your behalf. It is your responsibility to check that your use of the site complies with the laws that apply where you are. Nothing in these terms creates a right to access where local law does not permit it.
Not every part of what you encounter on go60 falls under a single rule set. Some areas are governed directly by these terms; others involve separate conditions or third-party arrangements. The table below clarifies what sits inside this policy and what lies outside it.
Your login, account registration, session behaviour and any account suspension or closure are fully within the scope of these terms. Rules about identity verification and account limits are set here and enforced by us directly.
Deposits and withdrawals processed through Nagad, Rocket and Bank Transfer are covered by these terms in so far as they touch your go60 account balance. The payment network's own rules also apply independently of ours.
The games, odds displays, promotional notices and editorial copy shown on the site are covered under these terms and our content policy. Content accuracy and availability may vary; we do not warrant uninterrupted availability of any specific title.
Game studios, data feed providers and external wallet networks operate under their own terms. Our terms do not override those. Where a dispute concerns a third-party service directly, that party's policy takes precedence over ours.
These terms are not only obligations — they also describe what you are entitled to do. Your account dashboard holds a record of every transaction you have completed, including Nagad deposits, Rocket transfers and Bank Transfer submissions. You can view that history at any time by opening the transaction section of your account. If you spot an entry that looks wrong, the first step is to raise it with our support team using the contact route in the support section of this page. Correcting personal details on your account — your name, contact number or linked wallet — is done through the account settings screen. Some fields require identity verification before a change is saved; the screen itself shows you which fields those are and what documents are accepted. We do not accept corrections submitted over chat without a corresponding account update. Request your change through the account settings first, then confirm it with support if needed.
Open the transaction history in your account to see every deposit and withdrawal. Nagad, Rocket and Bank Transfer entries each carry a reference number you can quote when raising a question.
Update your contact details or linked wallet number through account settings. Fields that need identity verification will prompt you for the required document before the change is confirmed.
If something in these terms is unclear, write to us through the contact route listed in the support section below. Quote the specific clause or transaction reference so we can respond precisely.
You may ask us to close your account at any time. Submit the request through support with your account details. Any balance remaining must be withdrawn before closure is finalised; we will tell you the steps when you raise the request.
If you have a question about these terms, a transaction record or your account status, use one of the contact routes below. We ask that you quote your account reference number and, where relevant, the transaction reference so we can locate the correct record quickly.
Open the chat icon on the site to reach us. Describe your question and include your account reference. Chat availability is shown on the chat button itself; hours are not fixed and may vary.
Write to the support address listed on the Contact page. Email is the recommended route for policy questions that need a written record. Include your account reference and the clause or transaction you are asking about.
The Help section of your account contains answers to common terms questions and links to the relevant policy clauses. Check there first before opening a support ticket — it may resolve your question without a wait.
Our approach to your account data and the security of your transaction records is described below. These are the practical commitments behind these terms — not abstract policies, but specific steps we follow for every account.
We retain your account records — including transaction history for Nagad, Rocket and Bank Transfer — for as long as your account is active and for a reasonable period after closure. The exact retention period is stated in our privacy policy.
We use session cookies to keep you logged in while you navigate the site. These are not used for advertising. You can review cookie settings through your browser. Disabling session cookies may affect account navigation.
Your account is protected by a password you set and, where configured, a verification step on login. Do not share your credentials. If you suspect unauthorised access, contact support immediately through live chat or email.
If you believe a term as applied to your account is incorrect, write to support with the specific clause and your account reference. We will review and respond in writing. We do not accept verbal-only policy dispute claims.
The answers below cover the questions we see most often about how these terms apply to your account. If your question is not here, use the contact routes in the support section above.
Yes. Every transaction processed through your go60 account — including Nagad deposits and withdrawals — is subject to these terms. The Nagad network's own conditions also apply separately. If there is a conflict between the two, contact support with your transaction reference.
When we revise these terms, the updated version is posted here with a change date at the top. Continuing to use your account after that date means you accept the revision. If you do not agree, you can request account closure through support before the revision takes effect.
Access to go60 depends on whether your local law and eligible region permit this kind of account activity. We do not make that determination for you. Check the rules that apply where you are before opening or continuing to use an account.
Open the transaction history in your account and locate the entry in question. Note the reference number, then contact support via live chat or email. Include the reference number and a brief description of the issue. We will investigate and respond in writing.
These terms govern your go60 account side of every transaction, including Rocket and Bank Transfer. Each payment network also has its own terms that apply to the transfer itself. Both sets of terms apply simultaneously; neither overrides the other.
Submit a closure request through support — live chat or email — with your account reference. Withdraw any remaining balance first; we will confirm the steps when you raise the request. Closure is finalised once the balance is cleared and the request is processed.