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This policy explains exactly what information go60 collects when you use your account, how we use it and what choices you have. Access to this site and its services depends on your local law and eligible regions.
When you open an account on go60, we collect the details you enter during registration — your name, email address and contact number. When you carry out a transaction using Nagad, Rocket or Bank Transfer, we record the payment reference, amount and method so your account wallet reflects the correct balance. We also collect device and browser data automatically: your IP address, the type of browser you use, pages visited and session duration. This technical data helps us keep the site running correctly on mobile and desktop and lets us identify unusual access patterns that may signal a security concern. We do not sell your personal information to third parties. We may share limited data with payment processors — such as Nagad or Rocket — strictly to complete a transaction you have initiated. We may also share data with service providers who assist with account security and site operations, always under a data-handling agreement. If we are required to disclose information by law or regulatory instruction, we comply with that obligation. Retention periods for account records depend on the applicable rules of the jurisdiction in which you access our services.
This policy covers data collected through go60 directly. It does not extend to third-party sites you may reach through a link on our pages. Understanding the boundary between what falls inside and outside this policy helps you make informed choices about what you share and where.
Any data you provide when registering, logging in or updating your account profile falls inside this policy. That includes your email address, contact details and any verification documents you submit through our account pages.
Payment activity processed through Nagad, Rocket or Bank Transfer is covered here. We log the payment method, reference and status. The payment provider's own privacy terms also apply separately to the portion of the transaction they handle.
Pages you visit, games you open and session duration are recorded through cookies and server logs. This data is used for site performance and security. You can manage cookie preferences through your browser settings at any time.
Links to external sites, game studio interfaces or social platforms are outside this policy's scope. Once you leave go60, the privacy practices of the destination site govern your data. We have no control over what those sites collect.
You have real, actionable choices under this policy. You can ask us to show you what personal data we hold against your account — open a support request with your registered email address and we will locate your records. If any detail is wrong, such as an outdated contact number or an incorrect payment reference, you can correct account fields directly from your account settings page; for changes that cannot be made self-service, contact our support team through the published route. You may ask us to delete your account data, subject to any retention requirements imposed by applicable law and the jurisdiction in which you access the service. We will confirm the outcome of your request in writing. If you have a question about how a specific payment — a Nagad deposit, a Rocket transfer or a Bank Transfer entry — appears in your account records, raise it through the support channel and we will trace the transaction log.
Send a data-access request from your registered email. We locate and share the personal data held on your account, including transaction references for Nagad, Rocket and Bank Transfer entries.
Update contact fields directly in account settings. For records you cannot edit yourself — such as a payment reference dispute — submit a correction request through support and we handle it from our side.
You may ask us to close and delete your account. We process that request subject to any legal retention requirements in the jurisdiction where you access the service. We confirm the outcome in writing once complete.
If anything in this policy is unclear — how a data category is used, why a transaction log is retained — write to our published support address. We aim to respond with a clear, specific answer rather than a template reply.
If you want to exercise any of the rights described in this policy, or if you have a question about how your data is handled, use the contact routes published on this site. We do not publish response-time commitments we cannot verify, but every request submitted through the routes below is logged and reviewed.
Send your privacy request or data question to the support email address listed in your account area. Include your registered email and a brief description of the data concern so we can locate the right records quickly.
The live chat option on the site connects you to the support team for account and policy questions. Use it to ask about a specific transaction record, a data correction or the scope of our retention policy.
Log in and open the help section of your account to find the published contact form. This route is useful when your question is tied to a specific account action, such as a Nagad deposit record or a Rocket withdrawal reference.
We take a practical approach to data handling: collect what we need, protect what we hold and make the relevant records accessible to you on request. The sections below cover the four areas where data handling has the most direct impact on your account.
We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can block or clear cookies through your browser settings. Blocking essential cookies may affect account login and wallet functionality on mobile.
Account data is stored with access controls that limit which internal systems can read your personal records. Unusual login activity triggers a review. If we detect a pattern that suggests unauthorised access, we may temporarily restrict account access pending verification.
We keep account and transaction records for as long as required by the applicable rules of the jurisdiction where you access the service. After that period, records are deleted or anonymised. Payment logs for Nagad, Rocket and Bank Transfer entries are included in this retention scope.
When we update this policy, we publish the revised version on this page. Continuing to use your account after a policy update means you have seen the revised terms. If the change is material, we will notify you through your registered contact details.
These are the questions we receive most often about how we handle personal data on go60. If your question is not covered here, use the support contact route listed above.
We collect your name, email address and contact number at registration. When you transact using Nagad, Rocket or Bank Transfer, we also record the payment reference and method. Device data — browser type, IP address and session information — is captured automatically for security and site performance.
We share payment data only with the processor handling your chosen method — Nagad, Rocket or Bank Transfer — and only to complete the transaction you started. We do not sell or share your personal data for marketing purposes. Any service provider we work with operates under a data-handling agreement.
Send a data-access request to the support email listed in your account area. Include your registered email address so we can identify your records. We will locate and share the personal data we hold. Access to this service depends on your local law and eligible regions.
Yes. Submit a deletion request through the support email or the help section inside your account. We process it subject to any retention requirements under the law of the jurisdiction where you access the service and confirm the outcome in writing once the request is complete.
We use session cookies to keep you logged in and analytics cookies to review page performance. You can manage or block cookies through your browser settings at any time. Blocking essential cookies may affect your ability to stay logged in or access your account wallet on mobile.
We publish the updated policy on this page. If the change is material, we notify you through your registered contact details. Continuing to use your account after a policy update indicates you have reviewed the revised version. Check this page periodically to stay current with any changes.